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Trouble with purchased eSIM Send Inquiry

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One of our eSIM experts will help you right away.

To expedite your support, please review and confirm the following checklist.

Step 1 to 5

Step 1

Step 2

Step 3

Step 4

Step 5

Please confirm that eSIM installed successfully

Please check below Images for reference :

iPhone

Android Google Pixel

Please confirm that Data roaming is enabled for Netto eSIM

Please check below Images for reference :

iPhone

Android Google Pixel

Please make sure that only the Netto eSIM is ON and other all other SIM Cards are OFF

Please check below Images for reference :

iPhone

Android Google Pixel

Please confirm that you are in the destination which you purchased for,
because Plan will work only in that destination.

Please turn off your phone and open again and wait a moment
and check the connection.

If the issue still not solve then reset your network

  • Open the 'Settings' app
  • Select 'General'
  • Select 'Transfer or reset iPhone'
  • Select 'Reset Network Settings'

If the issue not solved yet we need more detail to identify the issue.

Please Upload the following the screens


Please check below Images for reference :

1. Netto eSIM setting Screen


Drop file here or click to upload

2. Current eSIMs Screen


Drop file here or click to upload

3. eSIM Information


Drop file here or click to upload

Please Upload the following the screens


Please check below Images for reference :

1. Netto eSIM setting Screen


Drop file here or click to upload

2. Current eSIMs Screen


Drop file here or click to upload

3. eSIM Information


Drop file here or click to upload

Netto is eSIM store that solves the pain
of high roaming bills by giving you access
to 150+ eSIMs at affordable prices.

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