For iPhone installation, please refer to the guide at

https://airnetto.com/Iphone-installation.

For Google Pixel installation, please refer to the guide at

https://airnetto.com/google-installation.

Please follow the steps below:

- Open the Netto App

- Go to Profile

- Click on My eSIM

- Click on the eSIM you would like to get the code for, and you will get that eSIM information.

Kindly use the following link to check for supported devices:

https://airnetto.com/device

Also, it’s better to check with your mobile or carrier provider for further clarification

Please check the APN list through the link provided below.

https://airnetto.com/apn

To utilize eSIM, your device must either be SIM unlocked or SIM-free.

Follow the steps below to verify if your device is SIM unlocked.

In case your device is not SIM unlocked, we recommend checking your carrier's official website to see if you can unlock it online, as the process may vary based on your carrier.

iPhone:

Open 'Settings'

Select 'General'

Select 'About'

You can check the 'SIM Lock' field in the middle of the screen.

Google Pixel :

Open the "Setting" app

Select "About phone"

Select "SIM status"

If "Service state" is "In Service", the SIM is unlocked

No, eSIMs can only be installed and reinstalled on the same device.

Yes, most phones support multiple eSIMs on a single device.

However, it's important to note that some phones may limit the number of eSIMs that can be installed.

Yes, it is possible to have multiple eSIMs linked to a single account.

When purchasing a plan, you can choose to create a new eSIM or use an existing one.

Yes, you can reinstall your eSIM by following the same process that was used for downloading the eSIM initially.

Kindly note that the eSIM is only compatible for reinstallation on the original device.

Yes, you can.

Please follow the below steps:

To get started, please make sure you have your account ID and login email address or phone number ready.

You can find the account ID on the Profile screen.

- Open Netto App

- Go to Profile

- Click on My eSIM

- Click on the setting icon for the eSIM you would like to transfer

- Click on transfer eSIM

- Enter account ID and login mail address OR Phone number

- Click Confirm

- Check the eSIM in the new account

- Open Netto App

- Go to Profile

- Click on My eSIM

- Click on setting icon for the eSIM you would like to hide

- Click on hide from my card screen

When purchasing a new plan, you can buy a new eSIM (Single Plan or Multi Plan). For the Single Plan, eSIM will be issued automatically. For the Multi Plan, you need to select 'Purchase new eSIM' to get a new eSIM issued.

Next, go to 'PROFILE' and click on 'MY eSIM' to access the newly purchased eSIM.

Yes, it is still possible to use or reinstall a deleted eSIM on your phone.

However, it is important to save your eSIM information for future use.

For iPhone, it is possible to install a new eSIM without removing the SIM card you are currently using.

However, some Android devices have limitations on the number of SIM cards that can be saved on the device.

Please check the official website of the manufacturer beforehand.

iOS:

Open 'Setting'

Tap 'General'

Tap 'About'

Check 'Model Name'

Android:

Open 'Setting'

Check 'About phone'

You can install the eSIM both before departure and after arrival. The recommended timing for eSIM installation may vary depending on the activation policy of your eSIM.

Once you have installed the eSIM, you need to follow the steps to set it up for data access (PROFILE > Installation Guide > QR Code/Manual Method).

If you plan to perform the setup later, make sure to have the instructions on hand.

You can save these instructions on your mobile device by following

Open 'PLAN'.

Tap 'Manage eSIM/Acess Data'

Tap 'Install eSIM'

Tap 'How to turn my eSIM ON'

Screenshot 10page manual and save

No, Refunds or cancellations are not accepted in cases where there has been no communication after purchase. Please refer to the terms of use for further information.

Refunds, cancellations, or changes cannot be accommodated due to the impact of the coronavirus. For further details, please consult the terms and conditions.

Please follow the steps below to switch Sim

iPhone

1. Open 'Settings'

2. Select 'Cellular' OR 'Mobile Data'

3. Choose the eSIM that you want to delete

4. Click 'Delete eSIM'

5. The status will change to 'Deleting' or 'No SIM'

6. Select the deleted eSIM and choose 'Update Contacts' to remove it from the list

Google Pixel

1. Open 'Settings'

2. Select 'Network & internet'

3. Choose the eSIM that you want to delete

4. Click on Erase SIM

Currently, Netto doesn’t offer plans with a phone number.

However, you can use call features on various applications like LINE, Instagram, 050 plus, or any other data communication app that is available with internet connectivity.

If you need to make dial-up calls or use SMS due to your circumstances, you cannot use the eSIM purchased from Netto.

You can use them by turning on the SIM card you used domestically.

In this case, international call fees from domestic carriers will apply. Please note that you will be responsible for the call charges, etc.

If you do not use calls or SMS, please switch to using Netto's eSIM for data communication.

(Please note that using data communication with your domestically used SIM card can lead to high charges)

To activate iMessage and FaceTime with your phone number on an iPhone, you must use an SMS message. However, please be aware that some service providers may charge for SMS sending during activation. Additionally, please note that the eSIM provided by Netto cannot be utilized for SMS.

This pop-up message appears on Apple devices, including iPhones, iPads, and Macs, that use the same Apple ID and phone number for Apple services like iMessage and FaceTime when setting up these services on a new device. Although it may appear when switching eSIMs, it can be safely ignored without any problem

While most apps are generally usable, some may not be available if they have restricted access from overseas.

The IP address assigned to Netto's provided eSIM will originate from an overseas location. To access services that have domestic IP restrictions, you may require a VPN or similar service to change your IP address.

Typically, the APN is configured automatically, but after installing the eSIM, it's important to verify if the APN code is properly set in the device settings. If it's not already set, please take a moment to configure it manually. To assist you with this process, please refer to the list of available APN codes.

https://airnetto.com/apn

This can be viewed on an Android device that has been unlocked from its SIM lock but you can ignore the message.

You can connect to multiple network providers depending on your plan, and the system is designed to automatically connect to the stronger signal. However, you also have the option to switch to a different network manually.

Where can I find a provider?

Open Netto app -> 'PLANS' -> 'Manage eSIM / Access Data' -> Provider. You will find the name of the local telecom company that provides the service. In case there are multiple providers available, all the provider names will be listed.

■ If you want to switch to a different provider manually

iPhone:

1. Open 'Settings'

2. Select 'Cellular' OR 'Mobile Data'

3. Choose the eSIM that you want to change the provider for

4. Select 'Network Selection'

5. Turn off 'Automatic'

6. Finally, select your preferred provider from the list displayed.

Google Pixel

1. Open 'Settings'

2. Select 'Network & internet'

3. Choose the eSIM that you want to change the provider for

4. Turn off 'Automatically select network'

5. Finally, select your preferred provider from the list displayed

If it doesn't appear, kindly return to the previous screen and refresh it, as it may take a few moments to update.If you experience poor connectivity after relocating, kindly switch back to the 'Automatic' option.

Yes, Enabling data roaming is essential for accessing data communication services through a local communication provider's network while traveling abroad.

iPhone：

1. Open 'Settings'

2. Select 'Cellular' OR 'Mobile Data'

3. Choose the eSIM that you want to check the code for

4. Select 'Cellular Data Network' OR 'Mobile Data Network'

Googel Pixel

1. Open 'Settings'

2. Select 'Network & internet'

3. Choose the eSIM that you want to check the code for

4. Select 'Access Point Names'

Please follow below steps to confirm the ICCID from the device:

iPhone

Open 'Settings'

Select 'General'

Select 'About'

Note that the ICCID number displayed in the app may have 0 or 1 added at the end.

Please note that the ICCID number displayed in the app may have a 0 or 1 added at the end, which is an automatic device identification number and does not require any action on your part.

Google Pixel

Open 'Settings'

Select 'About Phone'

Click on 'SIM Status' under Device Details

The ICCID is displayed in the ICCID field.

Netto is compatible for use in more than 150 countries and regions!

Please check below link for list of all countries.

https://airnetto.com/coverage

Yes, you can use your tethering (personal hotspot) with your eSIM as long as it is supported by your device and the network.

You can check whether your plan supports tethering in each plans from STORE.

iOS:

- Open 'Settings'

- Open 'Personal Hotspot'

- Toggle on 'Allow Others to Join'

Android:

- Open 'Network & Internet'

- Tap 'Hotspot & tethering'

- Tap 'Wi-Fi hotspot' and turn on 'Wi-Fi hotspot'

Setting a mobile data limit on your Android device helps you reduce your data usage.

You can select the billing cycle, add the data limit, set a warning before hitting the limit, and more.

Open 'Settings'.

Tap 'Network & Internet'

Tap 'SIMs'

Ensure 'Mobile data' is ON.

Tap 'Data warning & limit'

Tap 'Mobile data usage cycle' and set the date based on your arrival in the destination country.

Enable 'Set data warning' and specify 'Data warning' in numbers. (If your eSIM package has 10 GB, you can set a data warning at 8 GB)

Enable 'Set data limit' and specify 'Data limit' in numbers.

This option will turn off mobile data when you reach the specified limit.

Open 'Settings'

Tap 'Network & internet'

Tap 'Data Saver'

Turn ON 'Use Data Saver'

Open 'Settings'

Tap 'Cellular' or 'Mobile Data'

Tap preferred SIM

Tap 'Data Mode'

Enable 'Low Data Mode'

Wi-Fi Assist and iCloud Backup may be enabled by default.

If you don’t want your iOS device to stay connected to the internet when you have a poor Wi-Fi connection, you can disable Wi-Fi Assist.

At the same time, disabling iCloud Backup can help you minimize your data usage.

Open 'Settings'

Tap 'Cellular' or 'Mobile Data'

Scroll down and disable 'Wi-Fi Assist' and 'iCloud Backup'

iOS:

Open 'Settings'

Tap 'Cellular' or 'Mobile Data'

Tap 'Cellular Data' to see the plan used for data

If you have multiple eSIMs installed, your device will display the available plans as long as they are “On” under Cellular Plans.

Android:

Open 'Settings'

Tap 'Network & internet'

Tap 'Mobile Network' to find the active plans

If you have multiple eSIMs installed, your device will specify which eSIM is being used by displaying its label.

Your eSIM label is the nickname you chose for your eSIM at the time of installation.

Yes, your primary number should be able to receive calls if your device allows you to have a SIM and eSIM activated at the same time.

If you are using an iPhone, particular models have the Dual SIM Dual Standby (DSDS) technology that allows you to remain connected with both physical your SIM and eSIM simultaneously.

However, the number of eSIMs that you can have active on your device will change according to the device model.

With iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, and iPhone 13 mini, you can use Dual SIM with either two active eSIMs or a nano-SIM and an eSIM.

iPhone 12 models, iPhone 11 models, iPhone XS, iPhone XS Max, and iPhone XR feature Dual SIM with a nano-SIM and an eSIM, but you can only have one eSIM active at a time.

For more information, please contact your device’s manufacturer.

Please also keep in mind that data roaming charges may apply to the call service depending on your carrier provider.

With a Netto eSIM, you can access many apps and websites as long as there are no restrictions from the app or website you wish to use.

Some apps or websites that restrict access due to:

・Proxy settings

・Security protocols

・Location/service provider restrictions

eSIM data requires a routing method that operates through a ‘roaming platform’.

For this reason, due to the app or website security settings, they might not be accessible.

Yes, you can use iMessage with your eSIM.

Please keep in mind that you may need to reset iMessage after installing your eSIM. You can do so by following the steps below:

Open 'Settings

Tap 'Messages'

Toggle iMessage OFF

Toggle iMessage back to ON

Tap on 'Send & Receive'

Uncheck your number and make sure your email address is checked. This way, you’ll be able to send and receive iMessages with only a data connection.

When you no longer have a need for your eSIM, and wish to switch back to your Primary SIM, you can do so by following these steps:

Settings > Messages > Send & Receive and check your phone number again.

No, once you've installed an eSIM on a device, it cannot be used on another device.

If you want to use it on a different device, please be careful not to install it before transferring.

No, eSIM will be transferred one by one.

Netto's plan prices are subject to frequent changes based on exchange rates and agreements with local communication companies. To ensure you have the most up-to-date information, please check the latest plan prices in PLANS.

There are no upfront or ongoing expenses involved, and as it's a prepaid service

you only need to pay for the data plan you choose to purchase.

Netto's plans are prepaid, ensuring that you will not exceed the amount of the plan you purchased. however, if you activate your domestic SIM card and use it for communication or calling, carrier fees may apply. If this is a concern, we suggest deactivating any domestic SIM cards other than Netto during your trip.

Yes, we provide receipt for each purchase.

To check your receipt, kindly follow the steps provided below:

1. Open Netto app

2. Go to Profile

3. Click on Receipts

We accept payments made through Visa, Mastercard, JCB, American Express, UnionPay, Alipay, Amazon Pay, Apple Pay, Google Pay, Paypay and PayPal.

If you are unable to complete the payment, there could be various reasons, such as:

- Expiration of your credit or debit card

- Exceeding the daily withdrawal/usage limit set by your bank or credit card company

- The billing address and phone number you entered do not match the billing address and phone number registered with your credit or debit card, for fraud prevention purposes.

- Insufficient balance in your credit or debit card for the amount due.

- In cases of credit card theft or detection of fraudulent activity, electronic payments may be declined for security reasons

- There may be issues with the payment processor's or bank's system

- There could be problems with your internet connection or communication lines

First, please check the above and if the issue persists, contact your card issuer or bank. If the issue still cannot be resolved, please contact us through the Get In Touch.

To update your registered credit card, simply follow these steps:

1. Open the Netto app.

2. Go to your profile.

3. Select 'Payment'

4. Click on the 'Edit' button.

5. Update your card information, then click 'Update' to save the changes.

▼ Browsing News Sites

* Approximately 300KB/1 page

Data Usage Approximate Usage Guide

1GB Approximately 3,490 pages

3GB Approximately 10,470 pages

10GB Approximately 34,900 pages

▼ SNS such as LINE and Instagram (Messaging only)

Data Usage Approximate Usage Guide

1GB Approximately 500,000 times

3GB Approximately 1,500,000 times

10GB Approximately 5,000,000 times

▼ Image sending and receiving

Data Usage Approximate Usage Guide

1GB Approximately 500-250 images

3GB Approximately 1,500-750 images

10GB Approximately 5,000-2,500 images

Yes, 6months from the purchase date

So please ensure that you begin using your data plan within 6months of the purchase date.

The Netto service plan period begins upon establishing communication upon arrival in the destination country only.

Once purchased, the number of days of use cannot be changed, so we recommend purchasing a plan well in advance that aligns with your travel schedule to avoid any inconvenience.

1. Data plans that provide data usage per day with three options to choose from:

500MB per day

1GB per day

2GB per day

When you activate and start to use the plan,

New fresh set of data will be provided daily, and old Data will reset every 24 hours (Japan time) as well.

For instance, if you purchase a 3-day plan with 1GB of data per day,

You will receive 1GB of data on the first day of activation.

On the second day, the data will reset at 24:00, and you will receive a new 1GB of data

On the third day, the data will reset at 24:00, and you will receive a new 1GB of data

2. Data plans with fixed data enable you to use a fixed amount of data within a specified time frame.

For example, upon activating a 7-day plan for Japan with a 3GB data limit,

you will receive the entire 3GB data that can be utilized at any time during the 7-day period.

Unfortunately, it's not possible to buy extra data for exist plan, and therefore, you'll have to purchase a new plan.Please make sure you'll need eSIM setting again for new plan.

You can use the Netto application to check the remaining capacity and expiration date.

Please follow below steps:

1. Open Netto app

2. Go to PLANS

3. Select Plan and click on Manage eSIM / Access Data

4. You can find Data usage and expiry date

Only one time use for one coupon.

You can use coupon for all the plans.

No, there is no expiration at the moment.

Enjoy our coupon with many friends!

No, you can use coupon only when you purchase a plan.

If your eSIM supports data-only, you can still use another line for voice and SMS.

In order to use your primary line for voice and text while you enjoy your eSIM for data, you need to enable the primary line and set it up as your Default Voice line.

The data roaming may also need to be enabled depending on the requirement of your home provider.

This may incur roaming charges, so we highly encourage you to consult your home provider to learn about the charges before proceeding.

iOS:

Open 'Settings'

Tap 'Cellular'

Tap Main / Primary line

Toggle ON 'Turn On This Line'

Go back to Cellular. Tap 'Default Voice Line'.

Select Main / Primary line

Go back to the 'Cellular'. Select 'Cellular / Mobile' data

Ensure that you keep your eSIM selected for mobile data

Android:

Go to 'Settings' > 'Network & Internet' > 'SIMs'

Select your Main / Primary line

Toggle 'Use SIM' to turn it ON

If you got this error, it may be due to one of the following reasons for your device:

1. It is locked by the communication service provider (SIM lock).

To confirm your SIM is unlocked, please check 'How can I confirm whether the SIM lock has been released'.

To check the IMEI of your device, please visit the following website written in 3

2. It is a CDMA device.

Some communication service providers, such as Verizon and US Cellular, use CDMA networks. Mobile phones purchased from these communication service providers or mobile phones for their network may not be available for use on the GSM network used in many areas.

3. It is on Apple's blacklist (stolen device, etc.).

Please enter your device's IMEI number on the below T-Mobile IMEI Check sites to check if it is on the blacklist

T-Mobile IMEI Check

imeipro.info imeicheck.com imei.info

Some Google Pixel devices may got this issue, which can be resolved by enabling the eSIM

feature prior to activating the new eSIM package. To do so, follow these steps:

1. Go to 'Settings' and select 'Network & Internet'.

2. Tap the '+' button next to 'Mobile Network' and choose 'Download a SIM'.

3. If you're asked 'Do you want to use two SIMs?', select 'Yes'.

This will update your device and enable installation of any eSIM profile.

After completing these steps, you can scan the QR code for the eSIM and activate it.

If the 'Add Mobile Plan' button is not displayed on your device, it may be due to a malfunction of the device or poor contact of the SIM card.

Please Note that the display name can be 'Add eSIM' on the latest iOS 16.

1. Poor contact of existing SIM card

There may be poor contact with the current used SIM card

Please remove the SIM card from the SIM tray once and then check the settings screen again.

2. Defective device

There may be a defect in the device.

Please contact the carrier or Apple's official support from which you purchased the device.

Please note that this symptom is caused by a fault on the device side, and Netto does not provide any support or refund for such issues.

For more details, please refer to our Terms of Use.

If you are using iOS 16, you may receive errors such as the following during activation:

1. If activation is completed.

Please verify that eSIM activation (installation) has been fully completed.

It is possible for eSIM to have been successfully activated (installed) even if the aforementioned error message appears.

2. If activation is not complete

If the activation process is incomplete and Netto's eSIM does not appear on the 'Mobile Data' screen, please try restarting your iPhone and the activation process once more.'

For iOS users, Netto's eSIM activation process may become stuck on the 'Activating' stage.

- The activation process may take anywhere from a few minutes to several tens of minutes to complete, so please be patient.

- If the activation process does not complete after waiting for several tens of minutes, try restarting your iPhone.

- If 'Activating' is still displayed after the restart, give it some more time, as it may switch to 'On'automatically.

It is important to ensure a stable communication environment for activation, so please connect to Wi-Fi or another stable network and attempt activation again.

For some plans, you may need to set up the APN manually

If you cannot find the 'Mobile Data Network' to set up the APN, it may be because the airplane mode is on.

1. Enable 'Data Roaming' in your device settings.

2. Restart your device to ensure changes take effect.

3. Make sure only the Netto SIM is enabled and all other SIM cards are turned off.

4. Reset your network settings

Open the 'Settings' app

Select 'General'

Select 'Transfer or reset iPhone'

Select 'Reset Network Settings'

Please note that there are other items such as 'Reset All Settings' and 'Erase All Content and Settings' on the same screen, so please be careful not to confuse them.

This setting resets the Wi-Fi settings to their default state, so please be aware that you will need to set them up again.

It is possible to reinstall again.

Please check the installation method

Please try the following steps:

Open the 'Settings' app

Select 'General'

Select 'Transfer or reset iPhone'

Select 'Reset'

Select 'Reset Network Settings'

Enter password

On the same screen, there are options such as 'Reset All Settings' and 'Delete All eSIMs', but please be careful not to choose these options by mistake.

Even if your plan supports LTE or 4G, you may still be limited to a 3G network. To troubleshoot this issue, please consider the following:

• Check your plan's network type within the app.

• Verify if 4G signals are available in your area, as they may not reach indoor or underground spaces in rural, mountainous, or coastal areas, or even urban areas.

• Turn airplane mode on and off, as it may help improve the connection.

• You can do this by tapping the airplane icon in the Control Center.

• Restart your device, as temporary issues with your iPhone may be resolved by doing so.

• Check your network settings to ensure you haven't mistakenly specified a network.

iPhone

1. Open the 'Settings' app.

2. Select 'Mobile Data' Or 'Cellular'

3. Select the eSIM you installed this time

4. Select 'Voice and Data'

5．Select '5G Auto'

Google Pixel

1. Open 'Settings'

2. Select 'Network & internet'

3. Choose the eSIM

4. Select 'preferred network type'

If your iPhone's status bar displays 'SOS' or 'SOS Only,' it indicates that your device is not connected to a network. This message may appear on plans in Australia, Canada, and the United States. Here are some steps to troubleshoot the issue:

- Firstly, check if you are in an area with 4G signal availability. Signal coverage may vary depending on location, such as rural areas, mountains, seas, and even cities, and may affect network connectivity. Try moving to another location where signal availability is stronger.

- Next, try turning airplane mode on and off. Sometimes, turning off communication and then turning it back on can improve connectivity. You can toggle airplane mode by tapping the airplane icon in the Control Center.

If the above steps do not work, try restarting your device. Restarting your iPhone can resolve temporary malfunctions. Please refer to the official Apple page for more information.

1. Spam folder

The user registration completion email and receipt have been automatically sent to the email address you provided.

If you do not receive the email, please check your spam folder, etc.

2. Login with Apple ID

When you register an account with Apple ID, you may have an email address with the domain '@privaterelay.appleid.com' registered.

You can confirm the email address you have registered in the Netto app under 'PROFILE' -> 'Settings'

Email addresses with the domain '@privaterelay.appleid.com' are randomly generated when the 'Email Address Privacy' setting is enabled in your Apple ID settings.

Emails from Netto will be forwarded to the email address registered with your Apple ID.

If you do not receive emails, please check your Apple ID email forwarding settings.

For detailed setup instructions, please refer to Apple's support page.

The app's reflection of remaining data and status may take some time, depending on the communication status.

Please open Netto app and swipe down the screen and refresh.

If there is no change after a while, please contact to Contact us.

Sometimes, an eSIM can get stuck activating on an iOS device.

This usually happens when you have installed an eSIM but haven’t yet arrived at your destination country/region.

You can rest easy knowing that the eSIM is fully installed, even if it displays “activating” or “activation failure.”.

The activation process will finish when you reach your destination and are within the network coverage area.

Remember, even if the eSIM remains stuck on activating, you should still be able to use other features that don’t rely on network connectivity.

Once you reach your destination and the device is within the network coverage area, the eSIM should activate successfully, and you can start using it.

This error message appears when you are trying to add an eSIM that has been added before, or the QR-code was partially scanned due to poor connection.

In order to confirm whether the eSIM has been installed or not, please proceed as below:

Open 'Settings'

Open 'General'

Tap 'About' and scroll down

If the eSIM is installed and turned on you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.

Please note that in case the eSIM has been removed and you attempt to reinstall it, it will not be possible!

On the other hand, if you are installing the eSIM for the first time, this error message could be due to a poor connection, VPN enabled, or too many eSIMs installed on the device.

Please follow the steps below to install your eSIM successfully:

1. Disable any VPN

2. Ensure that you have a good and stable internet connection

3. Remove any eSIMs you will no longer use

4. Check if the software is updated to the latest version

5. Try to install an eSIM through an installation method different than before

The PDP Authentication Failure can be related to your settings, or eSIM data/validity.

Please check if you have experienced the following items:

・The APN is set according to the information from your eSIM installation page if required (all lower case and in one word)

・You have remaining data on your eSIM: if you try to connect while there is no remaining data, you may encounter this error.

・You are connected to the supported network as advised on your eSIM installation page

In order to find the eSIM installation page and all the details please go to PLANS > Manage eSIM / Access Data.

In this case, please reset your network settings.

If the above steps do not help, please try resetting your network settings:

iOS:

Open 'Settings'

Tap 'General'

Tap 'Reset'

Tap "Transfer or Reset iPhone'

Tap 'Reset'

Tap 'Reset Network Settings'

Restart your device

Android:

Open 'Settings'

Tap 'System'

Tap 'Reset options'

Tap 'Reset Wi-Fi, mobile & Bluetooth'

*Do NOT check 'Erase downloaded SIMs'

Restart your device

If you see the message 'Unsupported SIM' during installation, please proceed to 'Other Options' and try reinstalling using the QR code or activation code.